QWhat are your trading terms?
A
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally 20-25 days after deposit received.
3) Sample policy: Samples are available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer competitive discounts for large quantities.
QHow can I arrange product delivery?
A
1) Sea Freight: We update sea freight rates once your destination seaport is specified.
2) Designated Agent: Provide your freight forwarder's contact details, and we will coordinate dispatch directly.
QWhat services do you provide?
A
1) Inquiries replied within 12 hours.
2) Professional, fluent English communication.
3) Complete OEM & ODM custom rack design services.
4) Dedicated engineering team delivering optimal warehouse storage layouts.
QWhat is the ordering process?
A
Design drawing โ Confirm drawing โ Quotation โ Proforma Invoice (PI) โ Confirm PI โ Arrange 30% deposit โ Manufacturing โ QC Inspection โ Balance payment โ Shipping.
QWhat advantages do you offer?
A
1) Payment options: O/A 40-60 days available.
2) Lead time: Express delivery capacity for rush orders.
3) Pricing: Competitive factory-direct sales price.
4) Warranty: Two-year warranty with free component replacements sent directly.
QDo you have an MOQ limit and how are tooling fees handled?
A
โข MOQ: There is no strict limit, but we recommend ordering at least one 20ft container (approx. 15 tons) for optimal cost-efficiency.
โข Tooling Fee: Charged upfront for custom molds, and partially or fully refunded once targeted order quantities are met.